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Dispute Resolution

Under Law 144/2015, of 08/09, which regulates the regime applicable to the Mechanisms of Extrajudicial Resolution of Consumer Disputes, we hereby inform that, in case of dispute the consumer may resort to the competent entities of Alternative Resolution of Consumer Disputes identified on the consumer portal, at http://www.consumidor.pt, or Online Resolution of Consumer Disputes identified at https://webgate.ec.europa.eu/odr.

The current Alternative Dispute Resolution entities are the following:

CNIACC - National Center for Information and Arbitration of Consumer Disputes generic jurisdiction
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Centre
Geographical area covered - contracts signed in Faro District
E-mail: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Coimbra District Consumer Conflict Arbitration Center
Geographical area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Geographic area of coverage - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center
Geographic area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Geographical area of scope - contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt

CIAB - Center for Information, Arbitration and Consumer Conflicts
Geographic area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt